Return & Refund Policy
Anha Fashion BD β Your Satisfaction Is Our Priority
At Anha Fashion BD, we take great pride in the quality of our products. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before placing an order.
1. Return Eligibility
β Eligible for Return
- Product received is damaged or defective
- Wrong item delivered
- Product is significantly different from description
- Item is missing parts or accessories
β Not Eligible for Return
- Wrong size ordered by customer
- Product has been used or washed
- Tags removed or packaging damaged
- Sale, discounted or custom orders
- Return request after 24 hours of delivery
β οΈ Important: Please check the size chart carefully before placing your order. We do not accept returns for size exchange under any circumstances.
2. Return Conditions
- Return request must be made within 24 hours of receiving the product.
- Product must be unused, unwashed and in its original condition.
- All original tags, labels and packaging must be intact and attached.
- Clear photo or video evidence of the defect or damage must be provided.
- Product must be returned in the same condition it was received.
- Return shipping cost will be covered by Anha Fashion BD for eligible returns only.
3. How to Return
- 1 Contact us within 24 hours of receiving your order via Facebook Message or call +880 1614-660880.
- 2 Share clear photos or videos showing the damage, defect or incorrect item received.
- 3 Our team will review your request and respond within 24β48 hours.
- 4 If approved, we will provide you with return instructions and pickup details.
- 5 Pack the item securely in its original packaging and hand it over to our courier.
- 6 Once we receive and inspect the returned item, we will process your refund or replacement.
4. Refund Process & Timeline
Return Request Submitted
You contact us within 24 hours with photo evidence of the issue.
Request Review (1β2 Days)
Our team reviews your request and notifies you of approval or rejection.
Item Returned & Inspected (2β3 Days)
We receive the returned item and inspect it against the reported issue.
Refund or Replacement Processed (3β5 Days)
Refund is issued via bKash, Nagad or bank transfer β or a replacement is dispatched.
Refund Received
Total process completed within 5β7 business days from approval.
5. Refund Methods
- Refunds are issued via bKash, Nagad or bank transfer based on your preference.
- Cash on Delivery orders will be refunded via mobile banking or bank transfer.
- Refund amount will include the product price only β delivery charges are non-refundable.
- Replacement option is available if you prefer a new item instead of a refund.
Note: Delivery charges (৳80 inside Dhaka / ৳150 outside Dhaka) are non-refundable in all cases.
6. Non-Returnable Items
- Sale items and products purchased at a discounted price.
- Custom-made or personalized orders.
- Items that have been used, washed or altered in any way.
- Products with removed tags, labels or damaged original packaging.
- Accessories such as hijabs, scarves and add-on items.
- Items returned after the 24-hour window from delivery.
β οΈ Please Note: All sale and promotional items are strictly final sale. No returns or exchanges will be accepted for these products.
7. Exchange Policy
- We currently do not offer size or color exchanges for change-of-mind purchases.
- Exchange is only available if you received a wrong or defective item.
- In case of an approved exchange, the replacement item will be dispatched within 3β5 business days.
- Exchange is subject to product availability in our inventory.
Need Help With a Return?
Our team is ready to assist you. Please contact us within 24 hours of receiving your order.
Address
Nurjahan Market, New Market, Dhaka
Phone / WhatsApp
+880 1614-660880
Anhafashion3815@gmail.com
Website
anhafashionbd.com